Summary: Responsible for all aspects of warehouse functions including the receiving, storing, handling, shipping and preparing of product for customer pickup and delivery, while maintaining the warehouse in a safe and orderly fashion.

 Duties and Responsibilities:

• Maintenance of shelves/inventory.
• Assist with freight handling.
• Load and unload trucks.

• Accurately stocking shelves.
• Keeping work area clean.
• Pulling stock for an order.
• Possibility of local and/or branch deliveries.

• Performs other related duties as dictated by business necessity or assigned by management

Competencies:

• Strong customer service orientation- both external and internal.
• Time management- Strong ability to organize and manage multiple priorities.

Work environment:

• Warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes. Must be comfortable working at heights up to 20 feet.

Physical Demands:

• Must be able to lift and carry heavy material.
• Must be able to climb a ladder.
• Must be able to stand for extended periods of time.
• Must be able to use hand truck and power jack and fork lift.

Certifications:

• Valid driver’s license

Function: To serve as a face-to-face contact and liaison for customers. Handles all sales functions while providing quick, accurate, and courteous service to customers

Duties and Responsibilities:

• Exhibit a positive, friendly, and helpful attitude with customers and be sensitive to their needs
• Help develop new business, identify opportunities to create a competitive advantage
• Determine merchandise required by customer and suggest alternative and/or additional items related to the customer’s order
• Replenish stock and ensure shelves are maintained and products are displayed properly
• Close out cash box daily, delivering receipts for cash, credit cards and checks to your manager
• Assist inside and outside sales people with customers inquiries and order processing
• Process returns and exchanges according to the polices of the company
• Update knowledge of products through self-study and attending training classes
• Follow-up on existing orders, manage calling queues and maintain bid follow-up queues
• Pull and check orders for customers
• Assist and resolve customer complaints
• Performs other related duties as dictated by business necessity or assigned by management

Competencies:

• Have excellent interpersonal and communication skills, oral and written
• Strong customer service orientation- both external and internal
• PC/ proprietary proficiency for data entry and utilization of business application software including web browsers, internet search engines, email and calendar use and familiarity with the MS office suite
• Perform basic mathematical calculations required to accurately complete assigned tasks (discount vs markups, customer pricing, etc.)
• Time management- Strong ability to organize and manage multiple priorities

Work environment:

• Warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes. Must be comfortable working at heights up to 20 feet

Physical Demands:

• Must be able to lift and carry up to 50 lbs.
• Must be able to climb a ladder
• Must be able to stand for extended periods of time